FAQ

iphone wooden case

WHAT TYPE OF MATERIALS DO YOU USE?

Our cases are 100% wood and PU for better grab experience. Protective outer rubber shell provides best protection for your phone.

 

WILL MY CASE LOOK DIFFERENT THAN THE PHOTO?

Wood grain varies and the character of the cases we ship will is only represented by the samples we have used in our photos. With that being said, we take pride in only selecting the wood with the most interesting grain and beautiful features. You can be sure that your case will be unique, one of a kind, and sure to turn heads and receive compliments.

 

HOW DURABLE ARE THE CASES?

Our cases are 100% wood and Protective outer rubber shell and if treated with care will prove to be durable. Dropping your case on hard surfaces will protect the phone. Our cases are 6 ft drop tested, sudden drops will not damage the phone and the case.

 

WHAT IS YOUR REPLACEMENT POLICY?

We stand behind our work. Our cases are meticulously crafted and individually tested. If there are any defects in workmanship we will replace your product free of charge. If your case is damaged from abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone), we will provide a one time replacement of your damaged case with a brand new case (similar style and wood species) at a free of charge. To be eligible the original case must be shipped back to us in the original packaging or other secure shipping method and with TRACKING to us at:

Limited77
6248 Haiku Stairs St.
Las Vegas NV 89148

Please contact us about replacement cases before mailing your case to us.

 

DOES THE HOLE OBSCURE THE CAMERA AND FLASH?

Our new case design features an oval shaped hole that does not interfere with the camera or flash functions of your phone.

 

WHERE DO YOU SHIP?

We ship internationally using First Class International Mail and UPS where necessary.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All Limited77, Cases are custom made to order, and ship from Las Vegas, NV. We offer free shipping services, all standard orders are mailed within 1-2 days of placing your order. Your case will arrive in 1-3 business days after shipment. As all Limited77 cases are hand finished we make sure to take our time getting you the best quality case available for your phone.

 

WHERE IS MY ORDER?

All Limited77 Case orders include delivery tracking. Be sure to check your shipping confirmation email for the appropriate tracking link. Track your order here with your tracking number. If you didn't receive it within 4-5 days from the day which you received your tracking email please let us know.